Last updated: 11 September 2026
Paid MSGMiO plans are billed in advance for the chosen cycle (monthly, quarterly or yearly). Your subscription gives you access to the features of the plan you selected for that period.
You can cancel your subscription at any time from your billing page. Cancellation stops future auto-renewal charges; your plan stays active until the end of the period you have already paid for. After that it moves to the free tier.
Plan fees are generally non-refundable once a billing period has started, because the service is delivered immediately. If you were charged in error, or a technical fault on our side prevented you from using the service, contact us within 7 days and we will review a pro-rated refund on a case-by-case basis.
Wallet balance added for WhatsApp message charges is used to pay per-message costs set by WhatsApp (Meta). Consumed message charges are non-refundable. Any unused wallet balance can be refunded on written request, minus payment-gateway fees, within the limits of applicable law.
Conversation and template charges billed by WhatsApp (Meta) are separate from plan fees and are governed by Meta’s own pricing; these are non-refundable once a message has been sent.
To request a cancellation or refund, email us at info@msgmio.com with your registered email and the payment reference. We respond within 3–5 business days.
We may update this policy from time to time. The latest version will always be available on this page.